Case Øresundsbro Konsortiet - Smooth Operations on the Bridge

Service need

Øresund Bridge connects the Danish capital of Copenhagen and the Swedish city of Malmö. The bridge has provided fast, safe and reliable passage across Øresund, both by road and rail since 2000. Motor traffic across the Øresund Bridge keeps increasing. To cross, travellers pay by cash, by credit card or electronically using BroBizz, a small electronic sender placed in the car.

Solution

Øresundsbro decided to outsource invoicing to Itella Information on both sides. Itella Information handles 25,000 invoices per month, and almost 60 percent of them are electronic. With a self-service based online account, Øresundsbro customers can effortlessly log onto Itella’s server and view or print all their invoices. This saves time for both customers and Øresundsbro, and it’s also a welcome service when private customers have to prepare their tax returns.

Technology

Itella Information has provided standardised operating models for invoice printing, mailing, electronic distribution and archiving. Customers can easily go to Øresundsbro’s website and browse their invoices, and then pay online in their netbank. Paper invoices are printed, enveloped and sent locally.

Best benefits

Outsourcing brings savings in time and money. Collecting and using data is now more controlled, and electronic archiving helps to search for information. Outsourcing hasn't required any investments from Øresundsbro Konsortiet, and it is now able to concentrate more on customer care and developing the services.