• Itella in brief
• Strategy
• Values
• Ethics
• Organisation
  • Personnel
  • Itella Mail Communication
  • Itella Information
  • Itella Logistics
  • NetPosti
  • Group Companies
• Governance and Management
• History

Itella Mail Communication offers organisations efficient, high-quality services for reaching their own end customers through a variety of delivery channels under the Itella brand. For consumers, the company has the Posti brand, under which it provides services for sending, receiving, changes of address, and other transactions. Itella Mail Communication also produces all of the stamps issued in Finland through the Philatelic Centre.

Companies, other organisations, and consumers as customers

Most of our direct customers are businesses and other organisations (approximately 95%), but consumers account for more than 90% of the end users of our services and recipients of messages. Our key customers include retailers, newspapers and magazine publishers, energy companies, telecommunications companies, banks, and insurance companies, as well as mailing, direct marketing, and distance selling companies.

A five-day delivery service covering the entire country

Itella Mail Communication is the only operator in Finland with a five-day delivery service covering the entire country. Furthermore, we make early-morning deliveries of newspapers seven days a week. Our market share for early-morning deliveries is 75%, and that for unaddressed direct mail is 40%. The strength of Itella Mail Communication lies in its unequalled ability to reach all of the 5.3 million consumers and 240,000 organisations in Finland every working day. The competitiveness of the company’s delivery services is based on an extensive address information system as well as a cost-efficient sorting and delivery process.

Customer marketing services cover the value chain of customer relationship marketing from analytics to the sending of marketing messages, response processing, and delivery of orders. In this area Itella can offer services in Russia since it acquired Connexions, specialising in CRM.

Further information on our services and products for companies
Further information on our services and products for consumers

Key Figures

• The division employs more than 19,000 people.
• In 2007, Itella Mail Communication launched a development and investment project worth about EUR 160 million for the modernisation of mail delivery and sorting in Finland in 2007–2011.
• Itella Mail Communication sorts, transports, and delivers 3.0 billion mail items, amounting to some 12 million letters, newspapers, magazines, advertisements, and other items per working day.

Itella Mail Communication, net sales 2003-2007	Itella Group, breakdown of net sales 2007