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Feedback

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Complaints Procedure gives advise if you wish to make a complaint, provide feedback on postal services, or a claim for compensation.

Type of feedback

Thanks Complaint Opinion Proposal Question

Delivery error
Item delayed/disappeared
Item damaged
Other

Item specification

Sender's name
Sender's address
Postal code and post office
Recipient's name
Recipient's address
Postal code and post office
Posted (date and time)
Item code
Type of item*	Letter 1st Class 2nd Class Express letter Registered letter Other, please specify? Parcel Publication Other
Found item to be delivered	To senderTo recipient
*) Compulsory, if item code is not given.

Description of incident

Reply

By telephone
By letter
By e-mail
Reply not required

Customer's details

I contact as

Business customer Private customer

Company

First Name
Last name
Address
Postal code
Post Office
Country if not Finland
Telephone
Fax
E-mail

Information will not be transferred to a direct marketing database
nor used for other promotional purposes.