Incorrect Visa Invoices Reached 155 Customers
09.06.2008
On the Saturday morning of June 7th at 11 o’clock Itella’s NetPost service noticed that Luottokunta’s Visa invoices had been directed to the wrong recipients. As soon as the error was detected, the NetPost service was closed down and invoice delivery interrupted, and the erroneously directed invoices removed from the server.
The first incorrect invoices were sent to NetPost on Friday evening. In total, 2,652 invoices were sent and an incorrect invoice reached 155 customers, while the other customers did not receive an invoice. Once the erroneous invoices were removed, the service was immediately re-opened on Saturday afternoon.
Visa invoices have been transmitted via NetPost for eight years, and this was the first time that invoices were sent to the wrong recipients. The invoice file sent by Luottokunta to Itella was error-free, but due to a software error the invoices were misdirected. This error was created during a system update.
- We take what happened very seriously and Itella has taken action to avoid similar errors in the future. We wish to convey our sincere apologies to those who received the wrong invoice and to those customers whose invoice reached the incorrect recipient, says Antero Sarèn, Vice President in charge of the NetPost services.
- Last year, 1.1 million letters were transmitted through NetPost, and we hope we can win back our customers’ trust. NetPost service will personally contact all those customers who received an erroneous invoice or whose invoices were sent to the wrong address, continues Sarèn.
More information for the media will be provided by:
Antero Sarèn, Vice President in charge of NetPost services, tel. +358 40 826 8649
